Customer Reviews
The staff were professional and informative. I appreciate the excellent job done by everyone!
Service: Repair sewer
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Zac was their technician that came. He was very informative and explained exactly what he did. Definitely will continue to use these guys!
Service: Repair sewer
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Brent was awesome. Vary quick and professional. I would recommend them and I would use them again.
Services: Plumbing, Repair shower
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I have nothing but great things to say about the service I received on my clogged sewer line. We worked with a technician named Colin. I would request him by name any time I use Roto-Rooter in the future. He was promptly arriving on a …
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Steve came out, did an outstanding job. Explained everything. Very pleasant to deal with.
Services: Unclog drain, Repair sewer
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My elderly mother's sewer backed up in the basement. Zak unclogged the main drain and then Jason came to do the clean-up, sanitizing and air scrubber set up. All of this on the 4th of July! I am extremely gratefull for the excellent job …
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Well, he came in, evaluated the situation. He fixed the situation. I laid him. He left.
Service: Repair sewer
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Sure guy was prompt and knowledgeable at his task at hand u should really try to retain him as employee hard to find a keeper and I believe he would be great asset for rotor rooter in future ,,,GOD BLESS AMERICA!!@@
Arrived on time. Very professional and friendly. Unclogged kitchen drain and toilet. They made sure the main drain was clear under the mobile home. I was very pleased with the results.
Service: Unclog drain
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Cut roots out of main line to septic tank after diagnosing with camera. Also diagnosed solids tank requires pumping. Very nice and professional service!
Holly, It was our pleasure helping you with your situation. Call on us anytime!
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I just want you to know the guy who came to my house was very professional. My children were there asking him 100 questions and talking his ear off and he didn't miss a beat for work but yet entertained their conversations. I would highly…
Very professional
Found the problem very fast and fixed it
Everything is flowing now
Thanks for your great service
Colin did a great job and would recommend him anytime.
Service: Repair toilet
Thanks Grant for the great review. We'll pass on the compliment to Colin
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Problem solved. Needed follow-up on finishing clean-up. Was promptly done following day, upon my request. Zach and Steve were excellent! I would definitely recommend this company.
Service: Unclog drain
Thanks Kathy. Sure appreciate the kind words. Call on us anytime.
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Truly great people, they value your money and understand hard times. They are a great company and great workers!
Service: Unclog drain
Thanks for taking time to leave a review. Call on Roto-Rooter St. Cloud anytime.
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Love this company! Quick service, reasonable prices!
Linda, thank you so much for your review. We take pride in being affordable and fast.
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Responsive. Did exactly what they said they would do and ehen they said they would. Very knowledgeable which gave me confidence. Colin was very personable and shared info with me to help keep my system working properly. Very helpful! …
Very impressed! Called in the a.m. and they were there by the afternoon. Robert was very professional and knew what he was doing. We will definitely use this company again.
Service: Unclog drain
Teresa & Dean , thanks for taking time to leave a review. 24/7 to help anytime is our pleasure. Thanks for calling on us to help.
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I was very impressed with this company. Zach was a great person to work with, knew his stuff and was very professional. When he was done, he cleaned up so well after himself, you would not know he had even been there!
Thank you Erin for the great rating. We greatly appreciate it.
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Knowledgeable, always made sure I knew what was happening, council on future plans, courteous hard working guys!
Tech explained what he found and what he did to remedy it.
Service: Repair outdoor systems
Thank you Christian for the great rating. We greatly appreciate it.
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They responded quickly during an emergency and they were efficient and got to work right away. They’re a great team and definitely would call again for help!
Shukriya, thanks for taking time to leave a review. 24/7 to help anytime is our pleasure. Thanks for calling on us to help
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Thank you for your fast , professional and helpful service, a weight off my shoulders!
Outstanding service and Response time. Then found and corrected the problem. All this was done after business hours! And followed up with a detailed report and invoice! We will definitely use them again!
Service: Unclog drain
Thank you Barry for the great rating. We greatly appreciate it.
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Initial representative, dispatch and the plumber were very professional and helpful.
The water cleanup/removal tech, Gary, was not so much. He sat in his vehicle for a long time instead of coming in to assess the situation. He was also …
Thanks Anissa for the kind review . Call on us anytime.
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They were a great help on short notice! Collin was my technician who worked on my house. He made it to my place late on a Sunday night after having worked since 7am that morning. It took a couple of hours and his larger device to unclog my …
Andy, thanks for taking time to leave a review. 24/7 to help anytime is our pleasure. Thanks for calling on us to help.
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Quickly and efficiently took care of the roots that had grown into my pipes
Service: Unclog drain
Andrew. Those pesky roots are no match for our team. Thanks for calling on RotoRooter St. Cloud.
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Travis and his helper I forgot to ask his name where very professional and helpful both had a lot of knowledge and took the time to explain what was wrong they replaced my water pump with in less than an hour!!! After that they took the …
Checked to make sure no roots were in the sewer line.
Service: Unclog drain
Roger. Glad we could help with your sewer inspection.
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Professional, well explained, absolutely will be using them again and again for every plumbing need!
Services: Find & repair leak, Repair pipe
Thanks Cassidy for the kind words. Call on us anytime.
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Did not come in the window I was given, but all in all did a thorough job. Friendly and professional and explained everything before proceeding with the work.
Services: Repair sewer, Unclog drain
Becky, Thanks for taking time to leave a review. Sorry we did not make the window we set up. Sometimes unforeseeable things create delays. Thanks for understanding and please call on us anytime. Our pleasure.
via 
Josh came to the rescue and did a phenomenal job. Super happy!!
Service: Repair sewer
We don't tell many people but we think Josh might have a super-hero cape in his tool bag too. 🙂 Thanks for the great review.
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Thank you Roto team, such great people and good work done! Our family appreciates you for the help! Send our thanks to the guys who did the work today.
Fast and professional! Zac was amazing. He made it out within 30 minutes from the initial call and did great work.
Services: Unclog drain, Repair pipe
Thanks for the review. We'll pass the compliment along to the team.
via 
Friendly, Fast and Knowledgeable. A+ Service all around. I will be telling friends about Roto Rotor Sauk Raoids Branch.
Service: Unclog drain
Animus, Thanks for the kind words. Call on us anytime!
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Very professional and efficient. Extremely happy with their service.
Thanks Vince for the kind words
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Having difficulties with a sump pump and they came out to help.
Pleasure helping out with the sump pump thanks for the review
via 
Robert arrived sooner than expected. He is a very pleasant individual and a great representative for the company. He worked diligently to unblock the stoppage and opened the drain.
Service: Unclog drain
Great to hear the service call went well. Thanks for taking time to leave a review
via 
Robert was kind and he was so great to put back all the Rubbermaid Totes we moved to get to the Main. He is great!
Mr. Zachary Faith was professional and courteous. Excellent work ethic with attention to details. A job nicely done.
Service: Unclog drain
Thanks for the kind words and the 5 star review
via 
Great folks, great service and a great price. I would never call anyone else in the future.
Service: Repair sewer
Ben, thanks for the kind words
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So their prices increased a lot in the last year but the service is still great! They are fast and friendly, professional and thorough. I would give them 5 stars but the price increase was surprising so I went with 4. I guess they don't …
Thanks for leaving a review. Our prices reflect some of the top talent in the area as well as the best equipment for solving the problem in the industry. We get to the root of the problem and repair it fast. Sure appreciate the review!!!
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A great company to have work for you, friendly, on time and you can always count on them.
Services: Unclog drain, Repair sewer, Repair pipe
Thanks Bob for the kind words and the stars!
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The folks at Roto-rooter were immensely capable, were easy to work with, easy to contact, and did a very professional job. Thank you.
Services: Find & repair leak, Repair pipe
Appreciate the kind words. thanks Chong
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Hi
Just want to take the time to say from the first conversation with Roto-Rooter on the water cleanup/restoration to dryer everything awesome! We’re talking fast , friendly and kind service-installing a new tankless water. I just can not …
Thanks Alan. We take pride in providing the best service in the industry.
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I have used Roto Rooter a number of times. I have an older home and need to have the sewer line rooted out every other year to keep it clear. I have had a few different people who came at different times. All have been great. Travis and …
Nan, thanks for continuing to call on us to keep your home running smoothly. Preventative service is a great idea.
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I noticed flooding in my basement from my drain. I called Rotorooter at 7 am on Saturday and a tech (Collin) came out to my house found the issue of roots in my drain pipe to the sewer, and was able to solve my problem and recommend …
Corbin, Thanks for taking time to leave a review. Sure appreciate it.
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The repair men and the dispatch person, for that matter, were very polite, efficient, and fast. They got here on time and quickly diagnosed, then fixed my problem. I didn't think the price was bad either, especially for two repair guys.
…
Appreciate the review. We pride ourselves in finding and fixing the problem FAAAAST
via 
Roto-Rooter keeps you updated on progress during the job which is great.
Services: Repair pipe, Repair sewer, Unclog drain
Thanks for the review
via 
We needed camera to see why water backed up from laundry and came out of open pipe as we just put in new tub. Only comment is it would be nice if Techs had something to slip over boots when they are coming in and out, especially with snow. …
Thanks for the feedback. We'll bring this up to the team.
via 
Knowledgeable tech fast worker performed all jobs necessary for solid completion of desired work.
Appreciate the great review thanks much
via 
Did an excellent job with hooking up a water softener. A lot of plumbing involved.
Our service technician was so friendly and helpful! He fixed our issue and was very professional! Thank you!
Service: Unclog drain
Appreciate the kind words and review.
via 
Called company for problems we were having with our main sewer pipe. Right off the bat I knew I call the right place from when Hellen answer the phone and got me right on the schedule the same day I called. Once Robert our service …
Thanks Wendy for the review. It helps us to continue to refine our services.
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Roto Rooter, Dauk Rapids, MNThank you for your professional communication and service. Dispatcher fully explained process, from when I could expect someone to arrive to billing options. Serviceman was very friendly and took the time to …
These guys are great! On time, reviewed my drain clog, gave me a price to complete the drain clearing before they started. So i knew the price before they even started! Professional, fast, clean work. Steve & Zac are the best!
Services: …
Glad you liked the service. Thanks for the review
via 
Our experience was absolutely excellent.. they were so prompt attentive polite and helpful.. all the staff were so so great.. they made me feel at ease and were genuinely experts in their field through the whole process!!!
Services: Repair …
Thanks Scott for taking time to leave a review
via 
Due to the extreme cold weather we had been having sewer smell in our basement for about a week. Called another company with "One Hour" in their title. Aside from them wanting the money up front and to come back the next day they didn't …
Glad we got to the issue and fixed it ASAP. Thanks for taking time to leave a review.
via 
Steve was awesome! He went above and beyond.
Service: Unclog drain
Steve is a favorite for sure. Thanks for the review
via 
The Roto Rooter team arrived in unexpectedly good time, provided professional and courteous service, and got the job done for our 16 unit apartment building. Thanks a million!
Service: Repair sewer
Thanks Doug. We can handle any size job. 😉
via 
We are very impressed with AAA’s service! Joseph R. was at our home within an hour of our initial call, and was very polite, knowledgeable, and professional. He was able to unclog our sewer pipe after a succession of various steps, and I …
Excellent! Thanks for taking time to leave a review.
via 
It’s Saturday and -30 below and of course the main drain backs up !
I scrolled through the “ plumbers near me “ on my phone and very few worked weekends OR never called back even to say they did not have time.
I took a chance and called …
Thanks Mary, We'll pass the compliment to Steve. Appreciate your business.
via 
I had a frozen cold water pipe affecting my kitchen faucet and washing machine. Josh was able to get it thawed out in under 10 minutes. He was very professional and explained what he had to do very clearly. The day before Josh came Craig …
Thanks and glad we fixed the problem fast. Those pesky frozen pipes can be an issue.
via 
Service was excellent! Zac was very friendly and willing to explain everything that was going on with my pipes and what he was doing to fix them. He explained my options without pressuring me into services. As a first time home owner I was …
Very satisfied . Very professional. Did a great job
Service: Unclog drain
Great, Glad you are happy with our service. Call anytime.
via 
Brett was professional and efficient. He explained what he did ( install dw, fix house and connect water supply to fridge) and cleaned up any mess that occurred.
Service: Find & repair leak
Thanks Terri for the review.
via 
Collin, the technician who provided service for us, demonstrated excellent customer service skills. As a result, we look forward to being repeat customers and referring others.
Service: Unclog drain
Thanks for the review. Collin is a favorite on the team and will pass on your comments.
via 
Thoughtful workers doing solid work carefully & completely. Asked before doing something to my drain; explained results.
Service: Unclog drain
Thanks for taking time to leave a review
via 
We had a sweage backup. Only Roto-Rooter would give us an estimate. 3 other places we called wouldn't even do that! I'm a student at the St. Cloud Technical. I called the staff in the schools plumbing department about some questions about …
Brigetta, Thanks for the kind words. We are proud of our capable and competent team! Sure appreciate the review and the recommendation. Thanks again.
via 
Thorough as heck. Friendly to me intolerant and informative. I refer the detail that they put into it.
Aaron, Sure appreciate the review. Our goal is 100% customer satisfaction every job. Thanks again.
via 
Robert was very thorough.
He answer all of my questions and explained what he was doing
Service: Unclog drain
Thanks Timothy for taking time to leave a review. Sure appreciate it.
via 
great customer service, quick service and helped us work with water heater warranty.
Thanks for the great comment. We are sure proud of our amazing team. Get in touch anytime. https://rotorootermn.com/
Was able to get a technician to look at my water heater the same morning I called. The technician Brett was very friendly and knowledgeable. He did a great job making the necessary repairs to the water heater, and keeping me in the loop …
Thanks Dan for the great review. Brett is among the finest on our team! Thanks again.
via 
Robert was my tech and he did a great job inspecting and cleaning my main line out. He was extremely polite and knew what he was doing. I will use them again.
Jeff, Thanks for the review comments. It's great to hear you were happy with our services. Call anytime.
via 
Great response time. Fast and got the job done. Sadly I learned plumbers are not cheap. $250 for a snake job seemed high but I was unable to do it myself and im happy the problem is fixed.
Service: Unclog drain
Louis, Thanks for taking time to leave a review. We price our services at a value and some efforts have a higher cost. Glad we got the pipe unclogged and thank you again for your business.
via 
This was for a warranty diagnosis and repair of my water heater. They came out on a holiday for no extra cost and worked with the water heater company in regards to the warranty repairs. They did everything they could to resolve our issue …
Thanks for the great review. Customer satisfaction is our #1 priority. Sure happy to hear you had a great experience with our team.
via 
This company did a GREAT job for us .
Sharon, thanks for taking time to leave a review. It was our pleasure.
Very good customer service. Explained what he was doing as he went and . wore his mask the proper way as well. Very friendly gentleman.
Service: Unclog drain
We are seeing ⭐️'s Thanks!!!
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They did a great job, explained everything. Very friendly and professional. When they left I found another item of concern and they showed up right away to take a second look and took care of everything for no extra charge. Highly recommend…
Ethan, It was a pleasure helping to resolve the issues. Thanks again and call on us anytime.
via 
Josef was great. Explained everything as it was happening. Kept it simple. Knows his stuff.
Only complaint, too many phone calls to actually get to a tech on the weekend/holiday.
Thanks!!!
Service: Unclog drain
Michelle, Appreciate the great review and comment.!!!
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Josh and Brent are the best!
Friendly, professional honest and good prices.
what they quote you is what you get.
will use again.
Service: Repair toilet
Thanks for the great 5 ⭐️⭐️⭐️⭐️⭐️ Review.
via 
The service man, Travis, was very polite, friendly and knew what to do right away. This the second time I have used this service and very pleased!
Service: Unclog drain
Patricia, Glad Travis was able to get things resolved quickly. Sure appreciate the business and call on us anytime.
via 
Wes and his team were very responsive and timely when I called with a broken down garbage disposal! They provided a number of options and were in and out very quickly and efficiently. Will definitely use their services in the future.
…
Thanks Jeni for the 5 ⭐️ review. Call on us anytime!
via 
A squirrel got in the plumbing. Needless to say it was not a pleasant job to do, but the guy that showed up was very respectful and never complained once. In fact he gave me suggestions to help prevent it from happening again and explained …
Thanks Mandy, Our team is prepared to handle pretty much any issue. Including squirrels. Glad we were able to resolve this and get things working again.
via 
We had a bit of a plumbing emergency, water coming through the ceiling. They were out within a couple hours of calling them and had it figured out. Most importantly after today I can say they are one of the only places truly 24/7. Every …
Lars, Thanks for calling on us. It's critical to get any water leak resolved ASAP. 24/7 Glad we were able to help.
via 
Quick and efficient. Explaining what caused the problem and pointing out potential future issues with old sewer line. They are a very honest company, great to work with
Service: Unclog drain
Shelly, thanks for the review. We like to provide every customer with the best proactive solutions available. Thanks again.
via 
professional service, always come very fast when called
Thanks Sean for the review.
Professional and very knowledgeable. Explained everything being done and answered all questions. Highly recommended
Service: Repair outdoor systems
Michelle, thanks for the great review. We take pride in providing the best problem solving around. 🙂 Thanks again.
via 
Great customer service. Technician calls prior to showing up, also calls me after services are done with what he found. I have several rental properties and Roto Rooter is my first choice. They can get me on their schedule with 24 hours, …
Marilyn, you are 100% correct. Water issues are costly and many can be resolved BEFORE they become an issue. Thanks again for the reivew.
via 
Roto-Rooter has always been great for us. Craig was polite, personable, and efficient. We had him clean the sewer line from our house for tree roots, and he did a very nice job. The business changed hands from the last time we had it done (…
Tony, thanks for the kind words. We'll pass the comments on to Craig.
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Robert was on time and very courteous and friendly. He performed an inspection of our lines and provided us piece of mind that our system was functioning properly. Thanks again!
Thanks for the 5 ⭐️ review. Proactive plumbing can be a big savings. Thanks for calling on us, it was our pleasure.
via 
Professional, courteous, thorough, knowledgeable, and on time. I put their sticker on my pipe so I can call these same guys the next time I need help.
Service: Unclog drain
Thank you !! for the kind review 😊
via 
Robert was very knowledgeable and professional
They are very thorough and stick with it until job is done. We feel confident that the job will be done right. We have done business with them for 28 plus years. Yes, absolutely I’d recommend them. Harold
Sure appreciate the kind words Sam. We sure are proud of our team.
. . . Service was terrific, fast, honest and friendly. I would highly recommend Roto Rooter.
Yoseph was professional and answered any question I had. I enjoyed my experience.
Thanks John for the review. Call on us anytime!
via 
I cannot say enough about Roto-Rooter St. Cloud and the guys who came to help me. They were extremely helpful and very professional.
As a single mom, waking up one Friday morning with no hot water was a little concerning. Then I looked …
Thanks Wanda. Pleasure helping out. Call on us anytime.
Everything. So thoroughly pleased with them
Thanks Chris for the great comment
Robert was great! A bit spendy, but expected it for a Sunday.
Service: Unclog drain
Sandra, Thanks for taking time to leave a review.
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They did an awesome job with finding the leak under my tub and cleaning up the mess while charging a reasonable price. Would definitely recommend!
Service: Find & repair leak
Thanks for the kind words. It was our pleasure fixing that pesky leak. Call on us anytime. Thanks again!
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