Customer Reviews

From 596 reviews
Ray Rojas
Ray Rojas

Travis and his helper I forgot to ask his name where very professional and helpful both had a lot of knowledge and took the time to explain what was wrong they replaced my water pump with in less than an hour!!! After that they took the …

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via Facebook

Roger Wilson
Roger Wilson

Checked to make sure no roots were in the sewer line.

via Google

Cassidy Morris
Cassidy Morris

Professional, well explained, absolutely will be using them again and again for every plumbing need!

via Google

Jason Duren
Jason Duren

Did a good job

via Google

Becky Bjorkquist
Becky Bjorkquist

Did not come in the window I was given, but all in all did a thorough job. Friendly and professional and explained everything before proceeding with the work.

Response from business owner

Becky, Thanks for taking time to leave a review. Sorry we did not make the window we set up. Sometimes unforeseeable things create delays. Thanks for understanding and please call on us anytime. Our pleasure.

via Google

Thor's Thunder
Thor's Thunder

Josh came to the rescue and did a phenomenal job. Super happy!!

Response from business owner

We don't tell many people but we think Josh might have a super-hero cape in his tool bag too. 🙂 Thanks for the great review.

via Google

Joe F
Joe F

Thank you Roto team, such great people and good work done! Our family appreciates you for the help! Send our thanks to the guys who did the work today.

Stephanie Weber
Stephanie Weber

Fast and professional! Zac was amazing. He made it out within 30 minutes from the initial call and did great work.

Response from business owner

Thanks for the review. We'll pass the compliment along to the team.

via Google

Animus Geminus
Animus Geminus

Friendly, Fast and Knowledgeable. A+ Service all around. I will be telling friends about Roto Rotor Sauk Raoids Branch.

Response from business owner

Animus, Thanks for the kind words. Call on us anytime!

via Google

Vince Burr
Vince Burr

Very professional and efficient. Extremely happy with their service.

Response from business owner

Thanks Vince for the kind words

via Google

Tim Singer-Towns
Tim Singer-Towns

Having difficulties with a sump pump and they came out to help.

Response from business owner

Pleasure helping out with the sump pump thanks for the review

via Google

Lawrence Schreiber
Lawrence Schreiber

Robert arrived sooner than expected. He is a very pleasant individual and a great representative for the company. He worked diligently to unblock the stoppage and opened the drain.

Response from business owner

Great to hear the service call went well. Thanks for taking time to leave a review

via Google

Cheryl H
Cheryl H

Robert was kind and he was so great to put back all the Rubbermaid Totes we moved to get to the Main. He is great!

Bengal Tiger
Bengal Tiger

Mr. Zachary Faith was professional and courteous. Excellent work ethic with attention to details. A job nicely done.

Response from business owner

Thanks for the kind words and the 5 star review

via Google

Ben Waskosky
Ben Waskosky

Great folks, great service and a great price. I would never call anyone else in the future.

Response from business owner

Ben, thanks for the kind words

via Google

Jen Stawarski
Jen Stawarski

So their prices increased a lot in the last year but the service is still great! They are fast and friendly, professional and thorough. I would give them 5 stars but the price increase was surprising so I went with 4. I guess they don't …

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Response from business owner

Thanks for leaving a review. Our prices reflect some of the top talent in the area as well as the best equipment for solving the problem in the industry. We get to the root of the problem and repair it fast. Sure appreciate the review!!!

via Google

Bob Anderson
Bob Anderson

A great company to have work for you, friendly, on time and you can always count on them.

Response from business owner

Thanks Bob for the kind words and the stars!

via Google

Chong Lo
Chong Lo

The folks at Roto-rooter were immensely capable, were easy to work with, easy to contact, and did a very professional job. Thank you.

Response from business owner

Appreciate the kind words. thanks Chong

via Google

Alan Peters
Alan Peters

Hi

Just want to take the time to say from the first conversation with Roto-Rooter on the water cleanup/restoration to dryer everything awesome! We’re talking fast , friendly and kind service-installing a new tankless water. I just can not …

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Response from business owner

Thanks Alan. We take pride in providing the best service in the industry.

via Google

Nan Middaugh
Nan Middaugh

I have used Roto Rooter a number of times. I have an older home and need to have the sewer line rooted out every other year to keep it clear. I have had a few different people who came at different times. All have been great. Travis and …

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Response from business owner

Nan, thanks for continuing to call on us to keep your home running smoothly. Preventative service is a great idea.

via Google

Corbin Lightfield
Corbin Lightfield

I noticed flooding in my basement from my drain. I called Rotorooter at 7 am on Saturday and a tech (Collin) came out to my house found the issue of roots in my drain pipe to the sewer, and was able to solve my problem and recommend …

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Response from business owner

Corbin, Thanks for taking time to leave a review. Sure appreciate it.

via Google

Marlys Spiczka
Marlys Spiczka

The repair men and the dispatch person, for that matter, were very polite, efficient, and fast. They got here on time and quickly diagnosed, then fixed my problem. I didn't think the price was bad either, especially for two repair guys.

Response from business owner

Appreciate the review. We pride ourselves in finding and fixing the problem FAAAAST

via Google

D. W.
D. W.

Roto-Rooter keeps you updated on progress during the job which is great.

Response from business owner

Thanks for the review

via Google

Tricia Simon
Tricia Simon

We needed camera to see why water backed up from laundry and came out of open pipe as we just put in new tub. Only comment is it would be nice if Techs had something to slip over boots when they are coming in and out, especially with snow. …

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Response from business owner

Thanks for the feedback. We'll bring this up to the team.

via Google

Dad woodfill
Dad woodfill

Knowledgeable tech fast worker performed all jobs necessary for solid completion of desired work.

Response from business owner

Appreciate the great review thanks much

via Google

Jolene Krsiean
Jolene Krsiean

Did an excellent job with hooking up a water softener. A lot of plumbing involved.

via Facebook

Mark Murphy
Mark Murphy

Good results.

Response from business owner

Thanks Mark for taking time to leave a review

via Google

Leah Bronken
Leah Bronken

Our service technician was so friendly and helpful! He fixed our issue and was very professional! Thank you!

Response from business owner

Appreciate the kind words and review.

via Google

Wendy Hoeschen
Wendy Hoeschen

Called company for problems we were having with our main sewer pipe. Right off the bat I knew I call the right place from when Hellen answer the phone and got me right on the schedule the same day I called. Once Robert our service …

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Response from business owner

Thanks Wendy for the review. It helps us to continue to refine our services.

via Google

Percy W
Percy W

Roto Rooter, Dauk Rapids, MNThank you for your professional communication and service. Dispatcher fully explained process, from when I could expect someone to arrive to billing options. Serviceman was very friendly and took the time to …

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Julie Holmquist
Julie Holmquist

Had frozen sewer pipes, alittle expensive though

Response from business owner

Thanks Julie for the review. Frozen pipes are tricky especially to get them done correctly. Thanks again.

via Google

Marcus Sucram
Marcus Sucram

These guys are great! On time, reviewed my drain clog, gave me a price to complete the drain clearing before they started. So i knew the price before they even started! Professional, fast, clean work. Steve & Zac are the best!

Response from business owner

Glad you liked the service. Thanks for the review

via Google

Scott Heinen
Scott Heinen

Our experience was absolutely excellent.. they were so prompt attentive polite and helpful.. all the staff were so so great.. they made me feel at ease and were genuinely experts in their field through the whole process!!!

Response from business owner

Thanks Scott for taking time to leave a review

via Google

Kenneth DeLeo
Kenneth DeLeo

Due to the extreme cold weather we had been having sewer smell in our basement for about a week. Called another company with "One Hour" in their title. Aside from them wanting the money up front and to come back the next day they didn't …

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Response from business owner

Glad we got to the issue and fixed it ASAP. Thanks for taking time to leave a review.

via Google

Emily Streeter
Emily Streeter

Steve was awesome! He went above and beyond.

Response from business owner

Steve is a favorite for sure. Thanks for the review

via Google

Erik Boelz
Erik Boelz

They came out and fixed a frozen drain pipe. Went out of their way to get to us even when they were extremely busy. Very professional.

Response from business owner

Erik, It was our pleasure helping out with the frozen pipe. Call on us anytime.

via Google

Marc Child
Marc Child

Fast service, very much appreciated!

Response from business owner

Great! Thanks for the review.

via Google

Doug Peterson
Doug Peterson

The Roto Rooter team arrived in unexpectedly good time, provided professional and courteous service, and got the job done for our 16 unit apartment building. Thanks a million!

Response from business owner

Thanks Doug. We can handle any size job. 😉

via Google

Elizabeth Riesgraf
Elizabeth Riesgraf

We are very impressed with AAA’s service! Joseph R. was at our home within an hour of our initial call, and was very polite, knowledgeable, and professional. He was able to unclog our sewer pipe after a succession of various steps, and I …

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Response from business owner

Excellent! Thanks for taking time to leave a review.

via Google

Mary Laudenbach
Mary Laudenbach

It’s Saturday and -30 below and of course the main drain backs up !

I scrolled through the “ plumbers near me “ on my phone and very few worked weekends OR never called back even to say they did not have time.

I took a chance and called …

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Response from business owner

Thanks Mary, We'll pass the compliment to Steve. Appreciate your business.

via Google

Kathie Pflueger
Kathie Pflueger

I had a frozen cold water pipe affecting my kitchen faucet and washing machine. Josh was able to get it thawed out in under 10 minutes. He was very professional and explained what he had to do very clearly. The day before Josh came Craig …

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Response from business owner

Thanks and glad we fixed the problem fast. Those pesky frozen pipes can be an issue.

via Google

Meghan Murphy
Meghan Murphy

Service was excellent! Zac was very friendly and willing to explain everything that was going on with my pipes and what he was doing to fix them. He explained my options without pressuring me into services. As a first time home owner I was …

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via Facebook

Byron and Deanna Fuchs
Byron and Deanna Fuchs

Very satisfied . Very professional. Did a great job

Response from business owner

Great, Glad you are happy with our service. Call anytime.

via Google

Terri Haag
Terri Haag

Brett was professional and efficient. He explained what he did ( install dw, fix house and connect water supply to fridge) and cleaned up any mess that occurred.

Response from business owner

Thanks Terri for the review.

via Google

natevanh
natevanh

Collin, the technician who provided service for us, demonstrated excellent customer service skills. As a result, we look forward to being repeat customers and referring others.

Response from business owner

Thanks for the review. Collin is a favorite on the team and will pass on your comments.

via Google

Charles Griffith
Charles Griffith

Thoughtful workers doing solid work carefully & completely. Asked before doing something to my drain; explained results.

Response from business owner

Thanks for taking time to leave a review

via Google

Brigetta Klemek
Brigetta Klemek

We had a sweage backup. Only Roto-Rooter would give us an estimate. 3 other places we called wouldn't even do that! I'm a student at the St. Cloud Technical. I called the staff in the schools plumbing department about some questions about …

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Response from business owner

Brigetta, Thanks for the kind words. We are proud of our capable and competent team! Sure appreciate the review and the recommendation. Thanks again.

via Google

Aaron Kane
Aaron Kane

Thorough as heck. Friendly to me intolerant and informative. I refer the detail that they put into it.

Response from business owner

Aaron, Sure appreciate the review. Our goal is 100% customer satisfaction every job. Thanks again.

via Google

Timothy Mueller
Timothy Mueller

Robert was very thorough.

He answer all of my questions and explained what he was doing

Response from business owner

Thanks Timothy for taking time to leave a review. Sure appreciate it.

via Google

Cinnamon Grafnitz
Cinnamon Grafnitz

great customer service, quick service and helped us work with water heater warranty.

Response from business owner

Thanks for the great comment. We are sure proud of our amazing team. Get in touch anytime. https://rotorootermn.com/

via Facebook

Dan Friday
Dan Friday

Was able to get a technician to look at my water heater the same morning I called. The technician Brett was very friendly and knowledgeable. He did a great job making the necessary repairs to the water heater, and keeping me in the loop …

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Response from business owner

Thanks Dan for the great review. Brett is among the finest on our team! Thanks again.

via Google

Jeff S.
Jeff S.

Robert was my tech and he did a great job inspecting and cleaning my main line out. He was extremely polite and knew what he was doing. I will use them again.

Response from business owner

Jeff, Thanks for the review comments. It's great to hear you were happy with our services. Call anytime.

via Google

Louis LaPorta
Louis LaPorta

Great response time. Fast and got the job done. Sadly I learned plumbers are not cheap. $250 for a snake job seemed high but I was unable to do it myself and im happy the problem is fixed.

Response from business owner

Louis, Thanks for taking time to leave a review. We price our services at a value and some efforts have a higher cost. Glad we got the pipe unclogged and thank you again for your business.

via Google

Cinnamon Hermanson
Cinnamon Hermanson

This was for a warranty diagnosis and repair of my water heater. They came out on a holiday for no extra cost and worked with the water heater company in regards to the warranty repairs. They did everything they could to resolve our issue …

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Response from business owner

Thanks for the great review. Customer satisfaction is our #1 priority. Sure happy to hear you had a great experience with our team.

via Google

Sharon Grell
Sharon Grell

This company did a GREAT job for us .

Response from business owner

Sharon, thanks for taking time to leave a review. It was our pleasure.

via Facebook

Tinya Jansen
Tinya Jansen

Very good customer service. Explained what he was doing as he went and . wore his mask the proper way as well. Very friendly gentleman.

Response from business owner

We are seeing ⭐️'s Thanks!!!

via Google

Ethan Ruegemer
Ethan Ruegemer

They did a great job, explained everything. Very friendly and professional. When they left I found another item of concern and they showed up right away to take a second look and took care of everything for no extra charge. Highly recommend…

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Response from business owner

Ethan, It was a pleasure helping to resolve the issues. Thanks again and call on us anytime.

via Google

Michelle Rosenberger
Michelle Rosenberger

Josef was great. Explained everything as it was happening. Kept it simple. Knows his stuff.

Only complaint, too many phone calls to actually get to a tech on the weekend/holiday.

Thanks!!!

Response from business owner

Michelle, Appreciate the great review and comment.!!!

via Google

Holly Sow
Holly Sow

Josh and Brent are the best!

Friendly, professional honest and good prices.

what they quote you is what you get.

will use again.

Response from business owner

Thanks for the great 5 ⭐️⭐️⭐️⭐️⭐️ Review.

via Google

Patricia Lewis
Patricia Lewis

The service man, Travis, was very polite, friendly and knew what to do right away. This the second time I have used this service and very pleased!

Response from business owner

Patricia, Glad Travis was able to get things resolved quickly. Sure appreciate the business and call on us anytime.

via Google

Jeni Luitjens
Jeni Luitjens

Wes and his team were very responsive and timely when I called with a broken down garbage disposal! They provided a number of options and were in and out very quickly and efficiently. Will definitely use their services in the future.

Response from business owner

Thanks Jeni for the 5 ⭐️ review. Call on us anytime!

via Google

Mandy Schoborg
Mandy Schoborg

A squirrel got in the plumbing. Needless to say it was not a pleasant job to do, but the guy that showed up was very respectful and never complained once. In fact he gave me suggestions to help prevent it from happening again and explained …

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Response from business owner

Thanks Mandy, Our team is prepared to handle pretty much any issue. Including squirrels. Glad we were able to resolve this and get things working again.

via Google

Lars Russell
Lars Russell

We had a bit of a plumbing emergency, water coming through the ceiling. They were out within a couple hours of calling them and had it figured out. Most importantly after today I can say they are one of the only places truly 24/7. Every …

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Response from business owner

Lars, Thanks for calling on us. It's critical to get any water leak resolved ASAP. 24/7 Glad we were able to help.

via Google

Shelley Stayton
Shelley Stayton

Quick and efficient. Explaining what caused the problem and pointing out potential future issues with old sewer line. They are a very honest company, great to work with

Response from business owner

Shelly, thanks for the review. We like to provide every customer with the best proactive solutions available. Thanks again.

via Google

Sean Lauer
Sean Lauer

professional service, always come very fast when called

Response from business owner

Thanks Sean for the review.

via Facebook

Michele Sandberg
Michele Sandberg

Professional and very knowledgeable. Explained everything being done and answered all questions. Highly recommended

Response from business owner

Michelle, thanks for the great review. We take pride in providing the best problem solving around. 🙂 Thanks again.

via Google

Marilyn Schneider
Marilyn Schneider

Great customer service. Technician calls prior to showing up, also calls me after services are done with what he found. I have several rental properties and Roto Rooter is my first choice. They can get me on their schedule with 24 hours, …

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Response from business owner

Marilyn, you are 100% correct. Water issues are costly and many can be resolved BEFORE they become an issue. Thanks again for the reivew.

via Google

Tony Cunningham
Tony Cunningham

Roto-Rooter has always been great for us. Craig was polite, personable, and efficient. We had him clean the sewer line from our house for tree roots, and he did a very nice job. The business changed hands from the last time we had it done (…

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Response from business owner

Tony, thanks for the kind words. We'll pass the comments on to Craig.

via Google

Enik Pluimer
Enik Pluimer

Robert was on time and very courteous and friendly. He performed an inspection of our lines and provided us piece of mind that our system was functioning properly. Thanks again!

Response from business owner

Thanks for the 5 ⭐️ review. Proactive plumbing can be a big savings. Thanks for calling on us, it was our pleasure.

via Google

Tracy Wallack
Tracy Wallack

Professional, courteous, thorough, knowledgeable, and on time. I put their sticker on my pipe so I can call these same guys the next time I need help.

Response from business owner

Thank you !! for the kind review 😊

via Google

Dirk L
Dirk L

Robert was very knowledgeable and professional

Sam Pherigo
Sam Pherigo

They are very thorough and stick with it until job is done. We feel confident that the job will be done right. We have done business with them for 28 plus years. Yes, absolutely I’d recommend them. Harold

Response from business owner

Sure appreciate the kind words Sam. We sure are proud of our team.

via Facebook

Willie S
Willie S

. . . Service was terrific, fast, honest and friendly. I would highly recommend Roto Rooter.

John Ford
John Ford

Yoseph was professional and answered any question I had. I enjoyed my experience.

Response from business owner

Thanks John for the review. Call on us anytime!

via Google

Wanda Hogie
Wanda Hogie

I cannot say enough about Roto-Rooter St. Cloud and the guys who came to help me. They were extremely helpful and very professional.

As a single mom, waking up one Friday morning with no hot water was a little concerning. Then I looked …

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Response from business owner

Thanks Wanda. Pleasure helping out. Call on us anytime.

via Facebook

Chris Kwolik
Chris Kwolik

Everything. So thoroughly pleased with them

Response from business owner

Thanks Chris for the great comment

via Facebook

Jestersification
Jestersification

I had a pipe break in my kitchen on a Saturday the guy came out that night. Told me what my options were very professional.

Response from business owner

It was our pleasure helping out. Thanks for the review, call us anytime.

via Google

Sandra Klobuchar
Sandra Klobuchar

Robert was great! A bit spendy, but expected it for a Sunday.

Response from business owner

Sandra, Thanks for taking time to leave a review.

via Google

Disney Lady
Disney Lady

They did an awesome job with finding the leak under my tub and cleaning up the mess while charging a reasonable price. Would definitely recommend!

Response from business owner

Thanks for the kind words. It was our pleasure fixing that pesky leak. Call on us anytime. Thanks again!

via Google

Dale Ahrens
Dale Ahrens

Craig the service technician was great. He kept me informed on what he was doing and what he had completed. Never had to use the service in the past but did an awesome job. Will use them if needed in the future. You don't usually get this …

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Response from business owner

Thanks Dale! Sure appreciate the kind words. Always a pleasure.

via Google

Bonnie Kutzera
Bonnie Kutzera

The service tech was very friendly, knowledgeable and completed the work and left no mess.

Response from business owner

Bonnie, thanks for the kind words. Here for you 24/7 🙂

via Google

Carolyn T
Carolyn T

Nothing I need help with but the man who came to work at my house today was phenomenal! Josef did an excellent job and I would recommend him to anyone! Thank you.

Shaun Smuder
Shaun Smuder

These guys are great we have used them several times they always come out right away they fixed pipes in our basement that were frozen they've unclog are sewer drain, they've fixed our shower, If they don't have the parts they go and get …

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Response from business owner

Shaun, MN weather can sure be brutal. Glad we could help and please call on us anytime. Thanks for the review.

via Google

Tara Wiese
Tara Wiese

Been using Roto’s services as maintenance for several years. Highly recommend!

Response from business owner

Thanks Tara for the kind words. Call us anytime.

via Google

Dan Stsauver
Dan Stsauver

Robert did an excellent job. First off he fixed it, second he was very professional and polite. He told me what he was doing and what he was finding. I recommend both Robert and Roto-Rooter, Thank you.

Response from business owner

Hey Dan, thanks for the kind words and the 5 star review. Sure do appreciate it and call on us anytime.

via Google

Jude Mueller
Jude Mueller

AAA+++ experience. Very professional and courteous. Highly recommend.

Response from business owner

Jude. Lots of A's and +'s Thanks much

via Facebook

Alvin Engelhaupt
Alvin Engelhaupt

Great and prompt service at a affordable rate

via Facebook

THOMAS P
THOMAS P

Friendly competent service.

Routine maintenance of sewer lines.

Thanks

Kenneth L
Kenneth L

In and out in no time. Great!!!

Barb H
Barb H

Would definitely recommend this company. Josh and ? were very professional and showed up as expected and got the toilet installed.

Roger Lydeen
Roger Lydeen

A reliable company with well trained technicians. The technician kept us informed and showed us where the blockage was. The before and after picture was impressive. Thanks for your high quality work and personable employees.

via Facebook

BERNICKS
BERNICKS

Your team is awesome from my home to my business at Bernicks Pepsi I will not use anyone else thank you so much for your quick service from Wes and Travis thank you very much highly recommend you always

Dawn Janski Marstein
Dawn Janski Marstein

He was very thorough and informative. Excellent job.

via Facebook

Annemarie Bretz
Annemarie Bretz

Roto Rooter is the company my plumbing insurance has a contract with in the St Cloud area. For the 3 yrs I have owned this house, I've occasionally had some old house/dated plumbing issues in the form of clogs or backups mostly, and …

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Response from business owner

Sure appreciate the kind words. We have an amazing team. We'll pass the compliments on to Josh and Colin.

via Google

Jennifer Randall
Jennifer Randall

Great experience with my roto rooter technician. He got the clean out fixed and gave me estimates on future projects

Response from business owner

Thanks Jennifer for the kind words and for taking time to leave a review. Call on us anytime, it's our pleasure.

via Google

Susan E
Susan E

I have use Roto Rooter for over 15 years. The service I received today from Craig was the best service I have ever received in all those years. …

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Alicia Carr
Alicia Carr

From the initial call to a clean drain pipe, they were on top of it all the way. Very professional and responsive. Would recommend to anyone I know!

Response from business owner

Thanks Alicia for taking time to leave a review. We are sure proud of our team and the work they do. Thanks again.

via Google

vince cerniglia
vince cerniglia

Wow! Amazing service! So impressed.

Response from business owner

Thanks Vince for the review. Sure appreciate it.

via Google

Val Broste
Val Broste

Very thorough and professional. Everything was explained in advance.

via Facebook

Michael Czech
Michael Czech

We had Craig B come out and open up a clogged drain from tree roots. He was very professional, answered any questions we had and explained what he was doing. The price he quoted is the price we paid, very polite and professional service. …

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Response from business owner

Thanks Michael for the 5 star review. Sure appreciate your business. Call on us anytime.

via Google