Customer Reviews
These guys are great! On time, reviewed my drain clog, gave me a price to complete the drain clearing before they started. So i knew the price before they even started! Professional, fast, clean work. Steve & Zac are the best!
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Our experience was absolutely excellent.. they were so prompt attentive polite and helpful.. all the staff were so so great.. they made me feel at ease and were genuinely experts in their field through the whole process!!!
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Due to the extreme cold weather we had been having sewer smell in our basement for about a week. Called another company with "One Hour" in their title. Aside from them wanting the money up front and to come back the next day they didn't …
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Steve was awesome! He went above and beyond.
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They came out and fixed a frozen drain pipe. Went out of their way to get to us even when they were extremely busy. Very professional.
Erik, It was our pleasure helping out with the frozen pipe. Call on us anytime.
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Fast service, very much appreciated!
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The Roto Rooter team arrived in unexpectedly good time, provided professional and courteous service, and got the job done for our 16 unit apartment building. Thanks a million!
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We are very impressed with AAA’s service! Joseph R. was at our home within an hour of our initial call, and was very polite, knowledgeable, and professional. He was able to unclog our sewer pipe after a succession of various steps, and I …
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It’s Saturday and -30 below and of course the main drain backs up !
I scrolled through the “ plumbers near me “ on my phone and very few worked weekends OR never called back even to say they did not have time.
I took a chance and called …
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I had a frozen cold water pipe affecting my kitchen faucet and washing machine. Josh was able to get it thawed out in under 10 minutes. He was very professional and explained what he had to do very clearly. The day before Josh came Craig …
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Service was excellent! Zac was very friendly and willing to explain everything that was going on with my pipes and what he was doing to fix them. He explained my options without pressuring me into services. As a first time home owner I was …
Very satisfied . Very professional. Did a great job
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Brett was professional and efficient. He explained what he did ( install dw, fix house and connect water supply to fridge) and cleaned up any mess that occurred.
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Collin, the technician who provided service for us, demonstrated excellent customer service skills. As a result, we look forward to being repeat customers and referring others.
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Thoughtful workers doing solid work carefully & completely. Asked before doing something to my drain; explained results.
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We had a sweage backup. Only Roto-Rooter would give us an estimate. 3 other places we called wouldn't even do that! I'm a student at the St. Cloud Technical. I called the staff in the schools plumbing department about some questions about …
Brigetta, Thanks for the kind words. We are proud of our capable and competent team! Sure appreciate the review and the recommendation. Thanks again.
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Thorough as heck. Friendly to me intolerant and informative. I refer the detail that they put into it.
Aaron, Sure appreciate the review. Our goal is 100% customer satisfaction every job. Thanks again.
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Robert was very thorough.
He answer all of my questions and explained what he was doing
Thanks Timothy for taking time to leave a review. Sure appreciate it.
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great customer service, quick service and helped us work with water heater warranty.
Thanks for the great comment. We are sure proud of our amazing team. Get in touch anytime. https://rotorootermn.com/
Was able to get a technician to look at my water heater the same morning I called. The technician Brett was very friendly and knowledgeable. He did a great job making the necessary repairs to the water heater, and keeping me in the loop …
Thanks Dan for the great review. Brett is among the finest on our team! Thanks again.
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Robert was my tech and he did a great job inspecting and cleaning my main line out. He was extremely polite and knew what he was doing. I will use them again.
Jeff, Thanks for the review comments. It's great to hear you were happy with our services. Call anytime.
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Great response time. Fast and got the job done. Sadly I learned plumbers are not cheap. $250 for a snake job seemed high but I was unable to do it myself and im happy the problem is fixed.
Louis, Thanks for taking time to leave a review. We price our services at a value and some efforts have a higher cost. Glad we got the pipe unclogged and thank you again for your business.
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This was for a warranty diagnosis and repair of my water heater. They came out on a holiday for no extra cost and worked with the water heater company in regards to the warranty repairs. They did everything they could to resolve our issue …
Thanks for the great review. Customer satisfaction is our #1 priority. Sure happy to hear you had a great experience with our team.
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This company did a GREAT job for us .
Sharon, thanks for taking time to leave a review. It was our pleasure.
Very good customer service. Explained what he was doing as he went and . wore his mask the proper way as well. Very friendly gentleman.
We are seeing ⭐️'s Thanks!!!
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They did a great job, explained everything. Very friendly and professional. When they left I found another item of concern and they showed up right away to take a second look and took care of everything for no extra charge. Highly recommend…
Ethan, It was a pleasure helping to resolve the issues. Thanks again and call on us anytime.
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Josef was great. Explained everything as it was happening. Kept it simple. Knows his stuff.
Only complaint, too many phone calls to actually get to a tech on the weekend/holiday.
Thanks!!!
Michelle, Appreciate the great review and comment.!!!
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Josh and Brent are the best!
Friendly, professional honest and good prices.
what they quote you is what you get.
will use again.
Thanks for the great 5 ⭐️⭐️⭐️⭐️⭐️ Review.
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Absolutely fantastic service!
Brian, Thanks for the great review. Call on us anytime.
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The service man, Travis, was very polite, friendly and knew what to do right away. This the second time I have used this service and very pleased!
Patricia, Glad Travis was able to get things resolved quickly. Sure appreciate the business and call on us anytime.
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Wes and his team were very responsive and timely when I called with a broken down garbage disposal! They provided a number of options and were in and out very quickly and efficiently. Will definitely use their services in the future.
Thanks Jeni for the 5 ⭐️ review. Call on us anytime!
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A squirrel got in the plumbing. Needless to say it was not a pleasant job to do, but the guy that showed up was very respectful and never complained once. In fact he gave me suggestions to help prevent it from happening again and explained …
Thanks Mandy, Our team is prepared to handle pretty much any issue. Including squirrels. Glad we were able to resolve this and get things working again.
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We had a bit of a plumbing emergency, water coming through the ceiling. They were out within a couple hours of calling them and had it figured out. Most importantly after today I can say they are one of the only places truly 24/7. Every …
Lars, Thanks for calling on us. It's critical to get any water leak resolved ASAP. 24/7 Glad we were able to help.
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Quick and efficient. Explaining what caused the problem and pointing out potential future issues with old sewer line. They are a very honest company, great to work with
Shelly, thanks for the review. We like to provide every customer with the best proactive solutions available. Thanks again.
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professional service, always come very fast when called
Thanks Sean for the review.
Professional and very knowledgeable. Explained everything being done and answered all questions. Highly recommended
Michelle, thanks for the great review. We take pride in providing the best problem solving around. 🙂 Thanks again.
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Great customer service. Technician calls prior to showing up, also calls me after services are done with what he found. I have several rental properties and Roto Rooter is my first choice. They can get me on their schedule with 24 hours, …
Marilyn, you are 100% correct. Water issues are costly and many can be resolved BEFORE they become an issue. Thanks again for the reivew.
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Roto-Rooter has always been great for us. Craig was polite, personable, and efficient. We had him clean the sewer line from our house for tree roots, and he did a very nice job. The business changed hands from the last time we had it done (…
Tony, thanks for the kind words. We'll pass the comments on to Craig.
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Robert was on time and very courteous and friendly. He performed an inspection of our lines and provided us piece of mind that our system was functioning properly. Thanks again!
Thanks for the 5 ⭐️ review. Proactive plumbing can be a big savings. Thanks for calling on us, it was our pleasure.
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Professional, courteous, thorough, knowledgeable, and on time. I put their sticker on my pipe so I can call these same guys the next time I need help.
Thank you !! for the kind review 😊
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Robert was very knowledgeable and professional
They are very thorough and stick with it until job is done. We feel confident that the job will be done right. We have done business with them for 28 plus years. Yes, absolutely I’d recommend them. Harold
Sure appreciate the kind words Sam. We sure are proud of our team.
. . . Service was terrific, fast, honest and friendly. I would highly recommend Roto Rooter.
Yoseph was professional and answered any question I had. I enjoyed my experience.
Thanks John for the review. Call on us anytime!
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Great job.
Todd, thanks for the kind words.
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Having a sewer scope of a property I'm buying.
Brenda, Proactive Plumbing is smart. Thanks for calling on us to sewer scope your property.
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I cannot say enough about Roto-Rooter St. Cloud and the guys who came to help me. They were extremely helpful and very professional.
As a single mom, waking up one Friday morning with no hot water was a little concerning. Then I looked …
Thanks Wanda. Pleasure helping out. Call on us anytime.
Everything. So thoroughly pleased with them
Thanks Chris for the great comment
I had a pipe break in my kitchen on a Saturday the guy came out that night. Told me what my options were very professional.
It was our pleasure helping out. Thanks for the review, call us anytime.
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Robert was great! A bit spendy, but expected it for a Sunday.
Sandra, Thanks for taking time to leave a review.
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They did an awesome job with finding the leak under my tub and cleaning up the mess while charging a reasonable price. Would definitely recommend!
Thanks for the kind words. It was our pleasure fixing that pesky leak. Call on us anytime. Thanks again!
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Craig the service technician was great. He kept me informed on what he was doing and what he had completed. Never had to use the service in the past but did an awesome job. Will use them if needed in the future. You don't usually get this …
Thanks Dale! Sure appreciate the kind words. Always a pleasure.
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The service tech was very friendly, knowledgeable and completed the work and left no mess.
Bonnie, thanks for the kind words. Here for you 24/7 🙂
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Nothing I need help with but the man who came to work at my house today was phenomenal! Josef did an excellent job and I would recommend him to anyone! Thank you.
These guys are great we have used them several times they always come out right away they fixed pipes in our basement that were frozen they've unclog are sewer drain, they've fixed our shower, If they don't have the parts they go and get …
Shaun, MN weather can sure be brutal. Glad we could help and please call on us anytime. Thanks for the review.
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Been using Roto’s services as maintenance for several years. Highly recommend!
Thanks Tara for the kind words. Call us anytime.
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Robert did an excellent job. First off he fixed it, second he was very professional and polite. He told me what he was doing and what he was finding. I recommend both Robert and Roto-Rooter, Thank you.
Hey Dan, thanks for the kind words and the 5 star review. Sure do appreciate it and call on us anytime.
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AAA+++ experience. Very professional and courteous. Highly recommend.
Jude. Lots of A's and +'s Thanks much
Great and prompt service at a affordable rate
Friendly competent service.
Routine maintenance of sewer lines.
Thanks
In and out in no time. Great!!!
Would definitely recommend this company. Josh and ? were very professional and showed up as expected and got the toilet installed.
A reliable company with well trained technicians. The technician kept us informed and showed us where the blockage was. The before and after picture was impressive. Thanks for your high quality work and personable employees.
Your team is awesome from my home to my business at Bernicks Pepsi I will not use anyone else thank you so much for your quick service from Wes and Travis thank you very much highly recommend you always
He was very thorough and informative. Excellent job.
Roto Rooter is the company my plumbing insurance has a contract with in the St Cloud area. For the 3 yrs I have owned this house, I've occasionally had some old house/dated plumbing issues in the form of clogs or backups mostly, and …
Sure appreciate the kind words. We have an amazing team. We'll pass the compliments on to Josh and Colin.
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Great experience with my roto rooter technician. He got the clean out fixed and gave me estimates on future projects
Thanks Jennifer for the kind words and for taking time to leave a review. Call on us anytime, it's our pleasure.
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I have use Roto Rooter for over 15 years. The service I received today from Craig was the best service I have ever received in all those years. …
From the initial call to a clean drain pipe, they were on top of it all the way. Very professional and responsive. Would recommend to anyone I know!
Thanks Alicia for taking time to leave a review. We are sure proud of our team and the work they do. Thanks again.
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Wow! Amazing service! So impressed.
Thanks Vince for the review. Sure appreciate it.
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Very thorough and professional. Everything was explained in advance.
We had Craig B come out and open up a clogged drain from tree roots. He was very professional, answered any questions we had and explained what he was doing. The price he quoted is the price we paid, very polite and professional service. …
Thanks Michael for the 5 star review. Sure appreciate your business. Call on us anytime.
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Clean drain and video inspection to main sewer
Lilia, thanks for the review.
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They did an amazing job! They came within hours of me calling. I could not be happier.
Heidi. Thanks for the kind words. Always a pleasure. Call on us anytime.
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Yearly maintainence in main drain
Lynn, Yearly maintenance is smart. If you need any other service before next year, give us a call 24/7
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Did a great job!!
Fast, clean
Thanks!
The 2 guys that came out when my sewer back up were super professional, and got more than they bargained for with a house full of my friends. Would definitely utilize services again.
Kelly, Thanks for the great review. Glad we were able to quickly assess and fix the problem. Thanks again.
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Very good work, very nice guy, I would give this guy a raise if he was working for me, very good job done.
Thanks Randy. Sure appreciate the review.
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Josef was incredible! He was on time, kind, professional, and thorough. I would highly recommend this company!
Thanks! We're seeing stars!⭐️⭐️⭐️⭐️⭐️
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Able to do an appointment same day, prompt, efficient, and knowledgeable service!
Thanks for the great review.
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Sewer was backing up into our home, they were able to come out fairly quick and get it fixed! Very nice guys, had lots of information and answered all our questions!
Breana, glad we found and solved the problem fast. Thanks for the review.
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Excellent work all around....very satisfied..
Travis diagnosed & explained our problem thoroughly. Very knowledgeable and his people skills are EXCELLENT !! Thanks Travis for coming out on a Saturday !! Excellent service !!
Thanks Jim We'll pass on the compliment. It was our pleasure Thanks for calling on us. 👍👍
Travis was very professional, knew his business, was a pleasure working with him.
Mike, appreciate the comments. We'll pass the compliment on to Travis.
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Thank you Robert was great
Very timely and professional, a bit pricey
Brian, Thanks for the review. If we cost a little more than other companies it's because of the depth of experience in our techs and our high tech equipment that finds and repairs any problem the first time. Thanks again for the review.
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Very friendly and knowledgeable service people! The price has increased, but it gives them a reliable way to deal with numerous situations.
Brandon, Thanks for the review and appreciate the compliment.
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I used Roto-Rooter for the first time yesterday. I called and the first person I spoke to was incredibly friendly and helpful. When I stated it was an emergency they were able to get someone to my house the same night. I was excited that …
Erin, Thanks for taking time to leave a comment. It was a pleasure serving you.
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I called in the morning, and they came out within a couple of hours. It only took a couple of hours to complete. They were very thorough and professional.
Thanks Tom for the review. We're seeing stars....🌟🌟🌟🌟🌟
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My wife and I woke up to our newly bought house with 2 and half inches of water in the basement.. we were lucky to find such a great company who was at our house ASAP and fixed the problem instantly. I will always call and ask for Josef, he…
Meghan, Sure appreciate the comments. We love helping restore in these times. Call us anytime, it was our pleasure.
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The 2 gentlemen who came to my house were awesome! They showed me the problem and told me how they were going to fix it! Great customer service! Thank you!
Service was fast, and they went above and beyond to get everything fixed and make sure it would stay that way. Thank you!
Thank you !! for the kind review 😊
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Very fast and friendly service. The technician explained what needed to be done and how much it would cost. Highly recommended.
Tony, we sure appreciate the kind words. Our techs love what they do and we sure are proud of everyone of them. Thanks again.
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We had our sewer back up into our basement. Not only did he find and remove the clog he also fixed a very slow draining tub while he was here.
It's our pleasure helping with the unexpected backup. Thanks for the review Elizabeth.
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At 6:00 last night we had drains that were plugged, water coming out of our dishwasher onto the floor. At 6:30 I called Roto-Rooter. At 7:15 a repairman arrived. By 9:30, the problem was fixed. I couldn’t be happier with the service …
Dean, thanks for the kind words. Always a pleasure getting homes back in working order.
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Both gentlemen were polite and informative. They knew what they were doing and they were quick! They resolved my floor drain problem and they were on their way. Very satisfied with the job they did!
Thank you Gregg , 😊 We appreciate your business and your feedback, we look forward to helping you in the future with any plumbing or drain problems
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Very professional. Was able to make a same day appointment
Leah, It was our pleasure serving you. Contact us anytime.
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Found out I needed a new water heater and they replaced it the same day!
Erica. Glad we could solve the hot water issue same day. Thanks again
Given time frame from between 10 and 1 showed up at 10 sharp very professional polite and explained everything will totally use again
Thank you Douglas , 😊 We appreciate your business and your feedback, we look forward to helping you in the future with any plumbing or drain problems
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I hired another company to check my main line as my water was running slowly. They told me things were fine. Within 3-4 weeks, the line was occluded with tree roots and backed up into my basement bedroom, ruining the newly installed carpet…
Thank you Krystyl , 😊 We appreciate your business and your feedback, we look forward to helping you in the future with any plumbing or drain problems
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